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Procedure for 4220 Complaints Concerning Staff or Programs

Complaints Concerning Staff or Programs

Most complaints concerning staff or programs can be resolved by informal discussions between the complainant and the staff member. Should the matter not be resolved, the supervisor will attempt to resolve the issue through a conference with the complainant and the staff member. The following procedures apply to the processing of a complaint which cannot be resolved in the manner described above:

  1. The complainant should file a written complaint with the superintendent or designee which describes the problem and a suggested solution. The superintendent or designee should send copies to the supervisor and staff member.
  2. The Superintendent or designee should send copies of the complaint to the staff member and supervisor within five (5) school business days.
  3. The staff member and supervisor shall provide a response to the complaint to the Superintendent or designee in writing with five (5) school business days. 
  4. The superintendent or designee will then attempt to resolve the matter through a conference with the complainant, staff member, and their supervisor.
  5. In resolution of the investigation of the complaint, the Superintendent or designee shall respond in writing to the complainant.

If the matter is still not resolved, the superintendent will present the issue to the board. If the complaint is against a staff member, the board may discuss the complaint. The staff member may request that the board discuss the issue in an open meeting.

The board will attempt to make a final resolution of the matter. Any formal actions by the board must take place in an open meeting. If such action may adversely affect the contract status of the staff member, the board will give written notice to the staff member of his/her rights to a hearing.

Complaints initiated by a staff member regarding another staff member are to be resolved through the process outlined in School Board Policy 5161 Civility in the Workplace.

 

Adoption Date: 03.90

Stanwood-Camano School District 

Revised: 11.20.07, 3.28.24, 6.20.25